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Reduce complexity and overall cost on traditional hired tech and replace with single source IT resource onsite for all your IT needs.

SERVICE PORTFOLIO

Technical Support and Helpdesk

We offer on-premises IT Analyst who support End-user technical support and break-fix help. Our IT professionals are bilingual speaker (French/English) to attend queries for End-user.

Service Delivery

Our Project managers provide Service Delivery report on each monthly basis to clients with overall progress.

Support

We work with Client's support team to ensure our IT consultant follow the process for End-user support.

Client Feedback

On each ticket and task, we keep track of DSAT (Negative) and CSAT (Positive) feedbacks on IT On-premise work done by Tech.

Service-level agreement (sla)

Quality, Availability, Responsibilities. (QAR)

During our contract binding, we collect all major challenges and IT demands to ensure we bind contract for providing excellent SLA for service delivery. No false promises on SLA. 

+ 229 %
revenue
+ 18 %
productivity
- 45 %
abandoned carts

SERVICE WE PROVIDE ON-PREMISES IT SUPPORT

WE PROVIDE

GBP process support and compliance
  • Incident Management
  • Problem Management
  • Service Request Management
  • Change Management
  • Knowledge Management
  • Asset and Inventory Management
Installations, Moves, Adds and Changes (IMACS).
  • Servers, Storage, Desktop, Laptops, Thinclients.
  • Local Procurement.
  • Infrastructure Security, Firewalls, Accesspoints and Antivirus.
  • Backup Tapes and Media Management.
  • Print and Imaging Services
  • Mobile Device and Portable computing

Parts Replacements and Breakfixs

  • RAMs, HDD (Harddrive disk), SDD (Solid State Drive), Processors, Motherboards.
  • Print-Head fixing and Imaging breakfix.
  • Smart Phone Reparation. (Iphone, Samsung, Hawaui) out of warranties.
  • Laptop Screen, Keyboard, WANs Cards upgradations

+Services

Platforms
  • HyperV | VMware console | Nutanix EXsi.
  • Microsoft Sharepoint.
  • Novell 3.xx/4.xx/5.xx/6.5 | Zen Works
  • AntiVirus Mcafee | Nod32 | PANDA | BitDefender | AVG
  • Atlas | HP OpenView | CallTrack
  • PBX (Private Branch Exchange), VoIP
  • Microsoft Win7/8.1/10 | Sever 2008/2012/2016
Applications
  • Microsoft Office 365.
  • Photoshop | Illustrator | Indesign.
  • Intuit Quickbook | SAP | G Suit | MS Dynamic
  • Synergy | Exact Global | Oracle Client 10i
  • Citrix Xenapp | Management | Entreprise Ed
  • Dropbox | Onedrive | PCloud Business | Sync
  • RES Automation Manager | Workspace Console 2014
Training Staff
  • Essential Business Applications
  • Projectors, PBX, New Hiring Training.
  • Service Desk Training and Point of contact.
  • InfoSec and Cyber security
  • Social Engineering Awareness Training for employee.
  • Access Management and Physical Datacenter security Training.
  • Corporate Security Breaches

Get in Touch

Need to contact us? Meet us! You can use our chat option, speak directly to our advisors, or send us an email, we are here to answer your query!

Find us at the office

40 Rue De l'annonciation, Paris 75016, France

Give us a ring

+33 (0) 1.77.13.07.03
Mon - Fri, 8:00-18:00