Remote Support

Proactive remote service and helpdesk support resolution. Save cost save, trouble, save money!

Helpdesk remote support

Our remote support service facilitate clients to get quick Tier 1 support for technical troubleshoot. We use different cloud applications to help our client’s end-user. So that Client’s business is never impacted. Our desk agents not only logs the ticket but also ensure to fix errors if remotely possible

  1. Our agents receives the call, email, or Chat with service request.

  2. Agents log the ticket as depending on issue. and Client receive confirmation reference.

  3. Agents include End client’s remote availability, machine specs as preference in ticket and error photos provided by End-user.

  4. Remote Support schedule and sent email calendar and SMS  to End-client remote availability as advance notification 

  1. Our remote agent contact user on agreed time date.
  2. Agent access End-user machine pre-approved application (Review ”Remote Access).
  3. If local hands requires we inform End-user about visit date time for onsite support. (If contact include remote support and onsupport)
  4. If remote agent able to fix the issue remotely, client is inform for evaluate resolution.
  1. After resolution of impacted ticket, we sent a email End-user to accept or reject the resolution on ticket.
  2. If Rejected we go back to Step 2.
  3. If accepted, we request for feedback on our service agent.

SUBMIT REQUEST AND SUPPORT

Amorcages Remote support uses cloud-based ticket management system to manage and track End-client’s user and troubleshooting. Once ticket is submit it can’t be closed without resolution or user’s feedback.!

how remote security maintained?

Absolutely, we ensure remote access support is secure by all channels:

  • Amorcages Remote support sees only what you see and whatever user permit him / her to see on computer screen.
  • Before Amorcages Remote tech views user’s screen, he or she will first ask user’s permission and request that to close all documents containing private information or confidential.
  • The screen data that is passed between Remote tech and End-user during a session is highly compressed using proprietary technology that can be viewed only two channel way 128-bit Advanced Encryption Standard (AES) encryption.
  • After the session has ended, Amorcages remote support can no longer see user’s screen or access computer unless another explicit request for support.

Why US?

Bilingual Techs

Amorcages tech can communicate in French or English as user's preference. Which is a plus point for business which are multinational based in france.

Rapid Resolution

Amorcages remote team never places ticket pending unless user's action required or Scheduled. Our remote tech if able to fix the issue, ticket close. If not we let user know same day for local hands require to fix issue on-premises.

Remote access

Pre-approved Remote Access

We offer various method to support remote access to our client as flexibility for security and business environment. We let client IT Management to propose how they prefer to have remote support and pre-approve remote application support. Which means we never support any un-approved installation.

Small-mid scala affordable

Our pricing for remote support is cheaper and fixed depending on number of user license for remote support. Which is suitable for small or mid-size business or home-based user.

Remote and On-premises Support

Amorcages offers remote and On-premises support. End-client with on-premises support if chooses remote support; advantage is cost discount price while taking both options.

Remote Installations

Amorcages remote team plan better ways to keep client's machine remotely upgraded or installation for Applications, Hardware Drivers and Firmware. Save cost on-site visits.

Take your business with mobility solutions

Request demand and our sales team will respond on your interest. We provide free sales agent visit to visit you on your time data.

Get in Touch

Send your questions or opinions

Find us at the office

40 Rue De l’annonciation, Paris 75016, France​

Give us a ring

+33 (0) 1.77.13.07.03
Mon – Fri, 09H00-17H00

Contact us

Amorcages may use my contact information to keep me informed about products, services and offers