Helpdesk remote support
Our remote support service facilitate clients to get quick Tier 1 support for technical troubleshoot. We use different cloud applications to help our client’s end-user. So that Client’s business is never impacted. Our desk agents not only logs the ticket but also ensure to fix errors if remotely possible
Our agents receives the call, email, or Chat with service request.
Agents log the ticket as depending on issue. and Client receive confirmation reference.
Agents include End client’s remote availability, machine specs as preference in ticket and error photos provided by End-user.
Remote Support schedule and sent email calendar and SMS to End-client remote availability as advance notification