Support à distance

Résolution proactive du support du service d'assistance à distance et du support technique. Économiser des coûts ,économiser de l'argent!

Helpdesk remote support

Our remote support service facilitate clients to get quick Tier 1 support for technical troubleshoot. We use different cloud applications to help our client’s end-user. So that Client’s business is never impacted. Our desk agents not only logs the ticket but also ensure to fix errors if remotely possible

Step 1: Request

Step 2: Remote

Step 3: Feedback

Step 1: Request

Step 2: Remote

Step 3: Feedback

SUBMIT REQUEST AND SUPPORT

Amorcages Remote support uses cloud-based ticket management system to manage and track End-client’s user and troubleshooting. Once ticket is submit it can’t be closed without resolution or user’s feedback.!

how remote security maintained?

Absolutely, we ensure remote access support is secure by all channels:

Amorcages Remote support sees only what you see and whatever user permit him / her to see on computer screen.
Before Amorcages Remote tech views user’s screen, he or she will first ask user’s permission and request that to close all documents containing private information or confidential.
The screen data that is passed between Remote tech and End-user during a session is highly compressed using proprietary technology that can be viewed only two channel way 128-bit Advanced Encryption Standard (AES) encryption.
After the session has ended, Amorcages remote support can no longer see user’s screen or access computer unless another explicit request for support.